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Recent Okta Super Admin Breach: Resilience Tips for Users


CEO and co-founder @acsense

Muli Motola

Co-founder and CEO

Guarding the Guardians: Lessons from Recent Social Engineering Attacks on Okta Super Admin Accounts

Between July 29 and August 19, 2023, a series of social engineering attacks rocked the customer base of Okta, a leading Identity and Access Management (IAM) provider.

The campaign systematically targeted U.S.-based Okta customers and their IT service desk personnel, with the threat actors employing sophisticated strategies to reset multi-factor authentication (MFA) settings of highly privileged “Super Administrator” accounts.

The attacks, bearing the hallmark tactics of the enigmatic activity cluster known as Muddled Libra—which shares characteristics with Scattered Spider and Scatter Swine—have raised alarms about the vulnerabilities in current IAM systems.

The Attack Vector and its Implications

Identity and Access Management (IAM) systems like Okta are pivotal in safeguarding enterprise security.

When such a system is compromised, especially at the level of Super Administrator accounts, the consequences can be dire. Given the escalated privileges of a compromised Super Admin account, the repercussions are far-reaching. Attackers could deploy ransomware across the organization, resulting in immediate financial burdens and long-term damages including data integrity, compliance issues, and brand reputation. The time and resources required for recovery can be staggering, particularly if the organization hasn’t fortified its IAM infrastructure.

This blog aims to delve into the recent targeted attacks against IAM systems and shed light on methods to bolster their resilience.

Anatomy of the Attacks

The attack revolves around tricking IT service desk personnel into resetting MFA settings for highly privileged Okta admin accounts.

These compromised accounts then serve as an entry point to infiltrate other applications across victim organizations, thereby amplifying the risks manifold.

Over 18,000 organizations—including corporate giants like FedEx, S&P Global, and T-Mobile—rely on Okta’s platform, making these attacks particularly unnerving. The threat actors wield a combination of technical skills and social engineering, utilizing anonymizing proxy services and fresh IP addresses to escalate privileges, reset enrolled authenticators, and even disable two-factor authentication (2FA).

Their manipulation of identity federation features allows them to impersonate users within the compromised organizations.

Identifying Key Vulnerabilities

When identity federation features are compromised, the ripple effects can be devastating, affecting a wide range of applications and data repositories.

Given the high level of privilege attained by the hackers, they could enact sweeping changes across entire organizations, impacting data integrity, financial health, and brand reputation.

Centralization Risks

While centralized Super Admin accounts simplify access management, their compromise can inflict comprehensive damage.

Human Error

IT help desk agents, often the first line of defense, can also be a weak link when susceptible to social engineering attacks.

Insufficient Re-authentication Mechanisms

A single round of MFA is not enough, and the “forgot password” verification process often lacks rigorous checks.
Systems should require re-authentication for sensitive operations, particularly for high-privilege roles, and tighten the ‘forgot password’ verification process to mitigate security risks.


Additional Resources: Okta’s Recommendations

For those who are looking to deepen their understanding and take immediate actions, Okta has also released a blog post titled “Cross-Tenant Impersonation: Prevention and Detection.”

This comprehensive guide delves into the social engineering attacks targeting IT service desk personnel and outlines methods for prevention and detection.

Some of Okta’s key recommendations include enforcing phishing-resistant authentication, strengthening help desk identity verification processes, and implementing privileged access management (PAM) for Super Administrator access.

The Overlooked Component: IAM Infrastructure Resilience Within The Shared Responsibility Model

According to a Gartner study, 99% of cloud security failures will be the customer’s fault through 2025.

This startling statistic underlines the importance of not only securing your IAM systems but also integrating business continuity and disaster recovery plans to prepare for worst-case scenarios like ransomware attacks or insider threats.

In the
Shared Responsibility Model (SRM), the customer is responsible for their data security, including configuration, and identities while the Cloud Provider is responsible for the availability and security of the platform.

Unfortunately, your IAM provider is not responsible for backing up your tenants or ensuring uninterrupted access—that’s on you.


Why it Matters

Often, conversations about security focus only on preventive measures and neglect the resilience of the underlying infrastructure.

The Shared Responsibility Model highlights the importance of hardening this foundational layer as well.


What’s Often Missing: Post-breach Recovery Capabilities 

IAM systems not only act as gatekeepers but also serve as the critical backbone of organizations.

A truly resilient IAM infrastructure would have features like automated backups, point-in-time restoration capabilities, and continuous data verification.

IAM Resilience also includes having processes, training and tools that provide measures like multi-zone deployment, rate limiting, and immutable infrastructure to harden the IAM system and improve post-breach recovery capabilities.

Hardening Your IAM Infrastructure With Acsense

  1. Continuous Backups:
    To begin with, Acsense ensures regular, automated backups of configurations, policies, and essential data.
    These backups serve as the first line of defense, enabling quick recovery in the event of system failure or attack.
  2. Point-in-Time Investigation and Restoration:
    Building on the foundation of reliable backups, Acsense takes it a step further with point-in-time investigation and restoration capabilities. In the event of a breach, you can roll back to specific operational states to not only restore operations swiftly but also to aid in forensic investigations.
    This helps to achieve low Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
  3. Continuous Data Verification:
    But what good is recovery if you can’t trust the data?
    That’s where continuous data verification comes in. Acsense consistently checks and verifies data integrity, ensuring that your IAM systems, once restored, are free from compromise.
  4. Redundancy and the 3-2-1 Rule:
    Beyond backups and data verification, it’s crucial to have redundancy for real resilience.
    With Acsense, you can set up a secondary, air-gapped IAM system or capabilities. This ensures that even if your primary IAM system fails, you have uninterrupted access during recovery operations.
  5. Immutable Backups:
    Lastly, in a world where data tampering is a very real threat, Acsense provides immutable backups.
    These backups are shielded from tampering, offering a consistently reliable restore point no matter the type of failure or attack you face.


The Okta incidents serve as a stark reminder of the vulnerabilities in IAM systems.
While security measures are vital, a multi-faceted approach that includes robust, resilient infrastructure is critical for minimizing the impact of breaches and ensuring effective recovery.

Take the Next Steps to Secure Your IAM Infrastructure

Securing your organization’s IAM infrastructure is a continuous process that requires both preventive and recovery measures. While our guide provides a comprehensive roadmap for IAM resilience, we understand that every organization’s needs are unique.

  1. Download Our Free Guide:
    For a complete, step-by-step guide to crafting your own IAM recovery plan, download our comprehensive guidebook here.

  2. Schedule a Personalized Demo:
    Want to see how Acsense can proactively safeguard your identity provider against threats like ransomware, insider risks, and human error?
    Schedule a demo with our experts to explore how Acsense’s IAM Resilience Platform can fortify your Okta system against threats and ensure your business continuity.

Don’t leave your IAM resilience to chance.
Take action today to safeguard your organization’s future.




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